Bid Title: IT Service Management Enterprise Application Solution
Category: Washington County Information Technology
Status: Closed


Washington County invites all qualified providers to participate in the following RFP to select and implement an IT Service Management Enterprise Application Solution to manage the following IT processes: Service Level Management, Incident Management, Problem Management, Change Control, Request Management, Service IT Asset Management, Configuration Management, Knowledge Management, and Service Catalog.

Publication Date/Time:
1/12/2023 12:00 AM
Closing Date/Time:
2/28/2023 12:01 PM
Contact Person:
Patrick Gangl
IT Manager – Information Technology
14949 62nd Street North, P.O. Box 3804
Stillwater, MN 55082
RFP Release January 13, 2023. Post follow-up questions January 26, 2023. Deadline February 28, 2023.
Proposal Evaluation Period March 1, 2023.
Chosen to move to the next phase March 20, 2023.
Software demonstrations March 27, 2023.
Final selection announcement April 24, 2023
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